Privacy Policy

Last updated: June 13, 2023.

Your privacy is important for us. Upicus guarantees compliance with current regulations on the protection of personal data, reflected in Organic Law 3/2018, of December 5, Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD). It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons (GDPR).

This privacy policy explains what personal data Upicus collects through the website https://kdimension.com/ and the KDimension software, how it treats it, for what purposes it does so, and what your rights are regarding the treatment of personal data. the data. Specifically, it describes our practices with respect to the following:

1. Who is responsible for data processing?

• Responsible for the treatment: UPICUS DIMENSIONS, S.L.

• CIF: B44564896

• Registered office: JEAN CLAUDE COMBALDIEU AVENUE, S/N, 3rd FLOOR, DOOR 309, 03008, ALICANTE.

• Email: rgpd@upicus.es Onwards, “Upicus”.

2. What data do we collect?

Upicus collects data from you through the use of this website, our interactions with you and the use of the KDimension software. Some of this data is provided to us directly by you (for example, by creating your user account or submitting a form), and some is obtained by us by collecting data about your interactions and use of KDimension. The data we collect depends on the context of your interactions with KDimension and the choices you make, including those regarding your privacy settings and the features you use.

The data we collect may include the following:

2.1. DATA COLLECTED THROUGH THE USE OF THE SOFTWARE

Contact information. First and last name, email address, location (country, province, city, postal code), telephone number and other similar contact information.
Credentials. Password to access your KDimension user.
Demographic data. Data about you, such as your age or gender identity.
Shopping in the store. Data related to purchases made in the KDimension store, your active subscriptions and credit card data used.
User account. Data to identify your KDimension user account and the information associated with it.
Interactions. Data about the use of KDimension. In some cases, this is data that you provide to be able to use KDimension. In other cases, such as bug reports, this is data that we generate. Other examples of interaction data are as follows:
Device and Usage Data. Data about your device and the KDimension features you use, including information about the hardware and software, and how KDimension works, as well as its settings. For example:
- - Device data, connectivity and configuration. Data about your device and its configuration. For example, data about the operating systems and other software installed on your device or the IP address.
  - Data from nearby devices and networks. Data about Bluetooth devices and nearby Wi-Fi networks. These data are only collected with the express authorization of the user.
  - Data about how you use KDimension. Data about the activities and experiences you carry out in KDimension, such as knowing when you have connected to the application, which features you use most frequently, looking for usage patterns in order to improve the application in future updates, the exercises you perform and their order, how you solve the exercises, failures and successes obtained and time spent on each of the exercises.
  - Bug reports and performance data. Data about KDimension's performance and any problems you experience, including bug reports. Bug reports may include details of the software or hardware related to a bug.
  - Troubleshooting and help data. Data you provide when contacting Upicus for help, such as the features you use and other details that help us provide technical support. For example, contact data or data about the status of your devices.

2.2. DATA COLLECTED THROUGH THE USE OF OUR WEBSITE (https://kdimension.com/)

Contact information. First and last name, email address, location (country, province, city, postal code), telephone number and other similar contact information.
credentials. Password to access your KDimension user.
Demographic data. Data about you, such as your age or gender.
Shopping in the store. Data related to purchases made in the KDimension store, your active subscriptions and credit card data used.
User account. Data to identify your KDimension user account and the information associated with it.
Employment data. Data you send us when you apply for a job at our company. For example, your resume, educational background, employment history, professional contact information, etc.
Browsing data: IP address, cookies, information about the device used and its characteristics, location and connection times.

3. How do we get the data?

Upicus obtains your data from the following sources:

Any means (forms available on this website or in the Software, email, social networks, paper forms and any other means) that you use to send us your requests, suggestions, requests, etc.
The information that you provide us when you contract and maintain products and/or services with us, both directly and indirectly.
By interacting with the Software and this website.
External information sources: public records, telephone directories, social networks and the Internet, as well as third-party companies to which you have given your consent for the transfer of your data.
Through the cookies of this website. You can consult our Cookies Policy here: https://kdimension.com/politica-cookies/.

4. For what purpose do we use the data?

Upicus uses the data we collect to:

Manage any type of request, suggestion or request about our professional services made by interested persons.
Provide our product or service, including updating, securing, troubleshooting, and providing technical support.
Improve and develop our product. We use data to continually improve our product, including adding new features or functionality. For example, we use bug reports to improve security features or usage data to determine which new features to prioritize.
Personalize our product. For example, we use your data to implement new functionalities according to your requirements or offer you personalized services.
Customer support. We use data to troubleshoot and diagnose product problems and provide other customer service and technical support, for example, to provide training in the use of the product or to investigate security incidents.
Notify you and give you commercial information. If you check the box to accept the sending of commercial information, we can send you promotional communications and present you with relevant offers, such as informing you about new functionalities or available modules.
Analyse and improve the performance of our system.
Comply with our contractual and legal obligations.
Protect the security of our systems and our customers.
Process orders, as well as being able to prepare the corresponding invoices, report on the status of orders, deal with claims and any other management derived from the provision of the service carried out through this website or through the KDimension software.
Manage job applications and create a job bank.

5. What are the legitimizing bases for data processing?

To process the data, we rely on various legal reasons and permissions (called "legitimating bases"), including your consent, weighted legitimate interests, the need to enter into and execute contracts and compliance with legal obligations, with which previously described purposes.

6. Where do we store and process the data?

We store and process the data on our own servers located in Spain and on servers of external providers located in the European Union.

To protect your data, we periodically assess the risks and implement the necessary security measures to keep it protected.

7. How long do we keep the data?

In compliance with the RGPD and the LOPDGDD, Upicus keeps your personal data only for the time necessary to fulfil the purpose for which they were collected, according to the principles of "limitation of the conservation period", "purpose" and "legitimacy". of the treatment”, as well as to the specific laws that establish their own conservation periods for the related data.

In line with the above, as a general rule, the data will be deleted once the purpose for which it was collected has been fulfilled and there is no longer any relationship between the interested party and Upicus, such as contracts, pending invoices, etc. , in which case the data would be kept for said purpose. Those data that by legal imperative must be kept for a certain period would also be kept, which would be deleted at the end of said period.

In the event that you have expressly accepted the sending of commercial information, we will keep your contact information until you notify us of your decision to cancel such commercial shipments.

The personal data obtained in the application form for employment or presentation of candidacies will be kept for two years, or the maximum allowed when this is less than two years, in order to have an internal job bank and manage the personal/staff selection processes.

8. With whom do we share the data?

No personal data is transferred to third parties, except as provided by law. Nor are international data transfers made to third countries.

Your data may be shared with other companies in our group, but we do not do so for commercial purposes or share your data with third parties. In case of doing so, we would ask for your prior express consent.

As treatment managers, we have hired the following service providers, having committed to compliance with the regulatory provisions, applicable to data protection, at the time of hiring:

UPICUS FOREST S.L., with CIF: B73859423, registered office at AVENIDA CICLISTA MARIANO ROJAS 52, EXPO MURCIA BUILDING, PLANT 8, 30009 MURCIA, which provides computer programming and software production services. Upicus Forest is a company that is part of our group of companies.
UP PROJECT GESTION DE PROYECTOS S.L., with CIF: B73465460, registered office at CALLE CENTRAL 13, TORRE GODOY, PLANTA 12, 30100 MURCIA, which provides CONSULTATION AND ADVICE ON BUSINESS MANAGEMENT AND MANAGEMENT. Up Project is a company that is part of our group of companies.

Upicus follows strict criteria for the selection of service providers in order to comply with its obligations in terms of data protection and undertakes to sign with them the corresponding data processing contract through which it will impose, among others, the following obligations: apply appropriate technical and organizational measures; treat personal data for the agreed purposes and only following the documented instructions of Upicus; and delete or return the data to Upicus once the provision of services ends.

9. What are your rights regarding the processing of your data?

Anyone has the right to access, rectify, delete, limit, portability and oppose the processing of their personal data by directing their request to rgpd@upicus.es or to the address AVDA. MARIANO ROJAS 52 - 8th FLOOR, 30009, MURCIA (MURCIA).

When the treatment has its legal basis in the consent, you will have the right to revoke said consent at any time, without this being retroactive.

Interested persons also have the right to file a claim with the Spanish Data Protection Agency (AEPD) if they consider that the data processing is not in accordance with data protection regulations.

If KDimension was provided to you by your organization or you are a customer of that company, you should contact that company for more information on how to access and control your personal data.

10. When KDimension is provided by your organization: notice to end users

If you use KDimension with an account provided by an organization you are affiliated with, that organization may:

Control and manage your Upicus product and account, including control of account or privacy-related settings.
Access and process your data, including interaction data, diagnostic data, and the content of your communications and associated files KDimension and KDimension accounts.

If you lose access to your account (in the event of a job change, for example), you may lose access to KDimension and the content associated with it.

If your organization provides you with access to KDimension, your use of KDimension is subject to the organization's policies, if any. You should direct your privacy inquiries, including requests to exercise your data protection rights, to the organization administrator. When you use features in KDimension, other users in the organization might see some of your activity. Upicus is not responsible for the privacy or security practices of our clients, which may differ from those established in this privacy statement.

When you use KDimension because it has been provided to you by your organization, Upicus' treatment of your personal data is governed by a contract between Upicus and your organization. Upicus processes your personal data to provide the product to you and your organization. As mentioned above, if you have questions about the processing of your personal data by Upicus in relation to providing the product to your organization, contact it..

11. Information about the existence of automated decisions (including profiling)

12. Collection and treatment of minors' data

In accordance with the provisions of current legislation and specifically by the General Data Protection Regulation (RGPD), we do not collect or process data from minors without the express consent of their parent or legal guardian (hereinafter, "Responsible Adult" ).

Accounts under the age of 18 must be created by the Responsible Adult. The personal data of minors will be handled with the utmost confidentiality and security, and will be used in accordance with the practices described in this document, with the following exceptions:

Information provided to us by the Responsible Adult:

The Responsible Adult only needs to provide basic information about the minor in their care (an email address and date of birth) to create a user account for them. Any other data is optional and must be provided voluntarily by the Responsible Adult.
The spending limit of the minor's user account is established and controlled by the Responsible Adult, who can modify it at any time.

Information that the Responsible Adult may choose to share:

Through the settings of the software, the Responsible Adult can control the level of interaction of the minor with the text chat, voice chat, video chat and other messaging functions to communicate directly with other KDimension users.
The Responsible Adult has the power to regulate the minor's ability to post or view user-generated content, including text, photos, audio, video, and drawings. However, this regulation does not prevent the capture of photos or videos of the activities of the user of the account of a minor.

In the event that the Responsible Adult detects that a minor under the age of 18 has created a user account without their knowledge and authorization, once we verify the identity and relationship with the minor, we will promptly provide access to the minor's account and control About this. At all times, the current regulations on the protection of data of minors will be respected.

13. International data transfers

Currently, we do not carry out international data transfers.

In the event that at some point in the future our policy changes and we decide to carry out international data transfers, we are committed to informing users in advance and obtaining their explicit consent.

14. How do we protect your data?

At Upicus, we take the security of your personal data very seriously. We undertake to implement and maintain at all times appropriate technical and organizational security measures proportional to the risks that could affect your personal data.

To meet this commitment, we take a variety of security measures, which may include:

Data Encryption: We use advanced encryption techniques to protect information during transmission and storage.
Access control: We implement access control policies that guarantee that only authorized personnel have access to your personal data, and always based on the need to know said information to comply with our obligations.
Staff Training: We conduct security awareness and training programs for our staff to ensure they understand and follow our security policies and procedures.
Constant updating: We constantly monitor our security measures and update them when necessary, to adapt to new threats and technological advances.
Regular evaluation: We carry out regular reviews and audits to verify the compliance and effectiveness of our security measures.

In the event of a security breach that may put your rights and freedoms at risk, we will inform you as soon as possible, in accordance with applicable legal and regulatory obligations.

Please note that no data transmission over the Internet is 100% secure. Therefore, although we constantly work to protect your personal data, we cannot guarantee the complete security of the information you transmit to us. We urge you to take all possible precautionary measures to protect your personal data while you are online.

15. Use of cookies and other tracking technologies

We inform you that we use cookies on this website in order to improve your browsing experience. For example, to remember your preferences (language, country, etc.) during browsing and on future visits. The information collected in cookies also allows us to improve the website, adapt it to your interests as a user, speed up the searches you carry out, etc.

In certain cases, if we have obtained your prior informed consent, we may use cookies for other uses, such as to obtain information that allows us to show you advertising based on the analysis of your browsing habits.

If you prefer to avoid the use of cookies, you can REJECT their use.

Visit our cookie policy here: https://kdimension.com/politica-cookies/.

16. Changes to this privacy policy

We update this privacy policy whenever necessary, to provide greater transparency or in response to changes to our product or changes to our personal data processing activities or policies.

If there are material changes that affect privacy, such as a change in the purposes of processing personal data that is inconsistent with the purpose for which it was originally collected, we will notify you by posting a notice of such changes when you log in to KDimension . You will have to accept the privacy policy again in order to continue using the product.

We also publish and update our privacy policy on our website: https://kdimension.com/politica-privacidad/.

17. How to contact Upicus?

If you have doubts, complaints, questions or any queries about issues that affect the privacy of your personal data, you can contact us at the following addresses:

• rgpd@upicus.com

• Avenida Ciclista Mariano Rojas, 52, 8th floor, 30009, Murcia, Spain.

We remind you that if the Upicus product has been provided to you by your organization, you should direct your queries about privacy, including requests to exercise your rights in terms of data protection, to the administrator of the organization.

18. Legislation and jurisdiction

These forecasts are governed by Spanish law.

Users and Upicus submit all interpretations or conflicts that may arise from this Privacy Policy to the Courts and Tribunals of Murcia.

Likewise, we inform you that you have a free out-of-court dispute resolution procedure accessible to all citizens, it is the online dispute resolution platform of the European Union, accessible through the following link:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.